In the mortgage lending sector, application processing is notoriously slow, with approval times extending up to 48 hours. Oppono aimed to set a new industry standard by guaranteeing approvals within 12 hours. However, their existing underwriting process, critical for verifying applicants' financial details, was not aligning with this ambitious commitment.

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This misalignment highlighted a gap between Oppono’s professed values and their operational capabilities. Additionally, there was a technological gap in efficiently gathering necessary data from mortgage brokers for swift pre-approval decisions.

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Our goal was to deliver the industry's quickest pre-approval times for Oppono’s network of mortgage brokers and brokerages. Collaborating closely with Oppono, we developed low-fidelity prototypes designed to streamline the service experience. We simplified the mortgage submission process with intuitive, multi-step forms that reduced processing time significantly.

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The integration of real-time data processing with a user-friendly interface halved the application turnaround times. Our design prioritized a clean, advanced, yet unobtrusive interface to ensure users could focus fully on the task at hand.

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For the web application's infrastructure, our emphasis was on flexibility and performance optimization. We utilized a cutting-edge tech stack that facilitated seamless updates, feature enhancements, and the efficient rollout of new app versions, ensuring continuous alignment with industry demands and Oppono’s growth objectives.

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By redefining the mortgage application process, we enabled Oppono to surpass industry standards for pre-approval times, reinforcing their commitment to efficiency and client service excellence. This case exemplifies our capability in leveraging technology to address specific business challenges in the fintech space, ultimately fostering stronger broker engagement and enhancing operational efficiencies.